faq

If you've never consigned (javascript:void(0))with us before, schedule an appointment by booking online (https://calendly.com/closetexchange/new-consignor-appointment?month=2021-08)or by calling our In-Take location Tuesday - Saturday 11 am - 5 pm (781) 449-7344.(tel:781-449-7344)​

Only if you want us to review your items, so that you may reclaim the rejects. If you'd prefer a review please schedule an appointment online (https://calendly.com/closetexchange/30min?month=2021-08)or by calling 781-449-7344.(tel:781-449-7344) If you are happy to have us donate what we cannot accept then you may use our "Drop n' Run" program. Leave up to 30 items, 5 days a week! We will not review items with you. Unsaleable items will be donated without receipt. No need to wait around! Bring your items on junk hangers or nicely folded in shopping bags (no trash bags) we will not return hangers or bags. Or rehang to the velvet hangers on the racks. Don't forget to label your bundle with your First and Last Name, Phone Number and Number of Items.

We do not accept walk-in visits at this time.

Women's Designer & Luxury clothing,(javascript:void(0)) shoes, bags, & accessories. We expect resale items to be in the exact same condition you wish to buy them. Generally no older than 2 years, current style and surrent season. ​This can be tricky in New England! Ask yourself if you would wear it in the next two weeks, if it's a yes, then bring it on in. You may bring up to 30 items each time. ​​ All garments cleaned/pressed or freshly laundered. Check for broken zippers, missing buttons, torn hems, spots and stains. ​ Items should be free of odors-perfume, smoke, mothballs and pet hair ​ Sizes 00 to 24 ​

Spring- February-April ​ Summer-May-July Fall- August (Fall Transitional)-Oct (Full Fall) Winter- Nov (Fall)-Dec/Jan (Winter)

Fashion is constantly changing and so are we! We are looking for more Contemporary styles. Designer & Luxury consignment shoppers are looking for the best of the best! Some of our best sellers are Louis Vuitton, Chanel, Gucci, Eileen Fisher, Vince, Ace & Jig, Joie, etc. We will accept very select pieces from "Mall Stores" such as J.Crew & Anthropologie. The more unique and special items sell better! We all have the boring basics like t-shirts, button-down shorts and suits. See our list.(javascript:void(0))

When an item sells, your percentage of the selling price is immediately placed in your account. Consignors receive: ​ Consignor receives the following commission based on selling price: Under $29 -25% $30 - $199 - 40% $200 - $999 - 50% $1000 - $1999 - 60% $2000 - Up 70% ​

Payment is easy! There are three ways to use your money: ​ 1- Credit- Account balance may always be used as store credit. ​ 2- Checks- Automatically mailed for balances of $50 or more sold in the previous month. ​ 3- Cash-Out- Cash-outs are available for balances under $49 sold in the previous month.

No. All pricing takes into consideration the competitive market. We research each label in depth and add that information to a database that is updated daily. We do not price on the spot.​ ​We generally price at: 30%-40% of original retail value, taking into consideration age and condition. In demand or luxury items may be priced at a higher percentage of retail.

Resale period is 60 days for Contemporary Brands and not more than one year for Luxury Brands. Items may be reclaimed at any time during the resale period. It is the consignor's responsibility to keep track of the time on their items. Please allow a minimum of 48 hours notice of reclaiming your items. After the resale period, any unsold items become store property to be liquidated or donated.(javascript:void(0)) ​

At the end of the resale period, any unsold & unclaimed pieces become store property to be liquidated or donated to local charities that directly benefit women in need. Simply request your donation receipt at the end of the year! ​ Closet Exchange has maintained an on-going relationship with the following charities. We enjoy doing what we can to support the local community whether it be through our retail shopping experience or the daily charitable donations. ​ Some of our current charities (javascript:void(0))in the Boston, Massachusetts area are: Dress For Success, More Than Words, Rosie's Closet, Circle of Hope, The Second Step

You may ask while your in the In-Take store 902 Great Plain Ave, Needham, Ma. You may call 781-449-7344 (tel:781-449-7344)Tuesday-Saturday 11 am - 5 pm. You may also check your account on our webpage using your login info.

We do not accept returns. All sales are final.

We do not accept exchanges. All sales are final.

Authentication (javascript:void(0))starts with the initial review performed by our trained In-Take staff. We examine every little detail such as: workmanship, materials, hardware, serial numbers, date stamps, stamping, symmetry & stitching. For select designer handbags and accessories, we may use third-party authentication services such as Entrupy®, an industry-recognized technology used to assist in verifying designer goods. Authentication services are used as a tool to support our review process, and all items are sold as pre-owned. Entrupy® uses microscopic images of logos, leathers, hardware, and materials via the Entrupy® device and app where the algorithms will score the item as either authentic or unverified based on the images submitted. *Closet Exchange is not affiliated with any designer brands mentioned. All trademarks are property of their respective owners. Authentication services are used as part of our internal review process and do not represent brand endorsement.

In-store only for sales over $250. Half (50%)paid up front and the remainder paid in 30 days. Agreement is available on the site.(javascript:void(0))